Why a home visit works, what to have ready before the vet arrives, and a few tips for a smooth appointment — for pet owners across Dubai and Sharjah.
A one-minute walkthrough of what happens when the vet comes to you — from the moment you message us to the end of the appointment.
Prefer to read? Everything in the video is written out below, in more detail.
No carriers, no car rides, no barking waiting rooms. Cats and anxious dogs especially do dramatically better when examined in familiar territory.
Skip the traffic and the parking. We come to you at an appointment time we agree together, so a vet visit doesn't cost you half a day.
Seeing your pet in its real environment — diet, habits, litter box, favourite hiding spots — helps our vets make sharper diagnoses.
Especially helpful for: cats that become stressed by carriers or car travel, anxious dogs, elderly or mobility-impaired pets, multi-pet households, and owners who find travelling to a clinic difficult.
If you have them, keep your pet's vaccination card or previous medical records on hand, along with a list or photo of any medications they're currently taking.
If there's a specific concern, note down what you've seen and when it started. Photos or videos of the problem — a limp, a rash, unusual behaviour — help the vet a lot, especially if it isn't happening right when they arrive.
Pick a calm room with good lighting for the examination — a dining table or a well-lit floor space both work well. It doesn't need to be tidy, just reasonably quiet.
Share your building's access details — parking, gate code, floor or apartment number — when you message us, so the vet can find you without delay on arrival.
Keep your cat in a secure room before the vet arrives, so they can't slip out the front door or disappear under furniture the moment the doorbell rings.
Have a collar or harness and leash ready. It gives the vet something secure to hold onto during the exam, even if your dog is normally calm off-lead at home.
If your pet has ever bitten, scratched, escaped or shown aggression at a vet visit — or has needed sedation before — please tell us when you book. The vet may adjust or pause the examination if continuing wouldn't be safe.
Same-day appointments are sometimes possible but never guaranteed. If timing matters, reach out as early as you can.
If other pets, kids or visitors tend to wind your pet up, keeping them in another room during the exam can help things go more smoothly.
That's usually fine in the same visit — just let us know in advance how many pets need to be seen and why, so we can plan the appointment properly.
A home visit isn't a substitute for an emergency veterinary hospital. Go straight to one if your pet has any of the following:
If you're not sure, message us with what you're seeing and we'll advise honestly whether a home visit is appropriate.