A 15-minute video call with a veterinarian, for when what you need is advice rather than an examination. No house visit fee on top, and available anywhere in the UAE.
These are the questions where talking to a veterinarian genuinely settles the matter — no examination required.
A video consultation is advice and triage. The veterinarian cannot diagnose your pet or prescribe medication from a video call — both need a physical examination.
No app to download and no account to create.
Tell us on WhatsApp what you'd like to discuss, and whether it's a new concern or a follow-up.
We agree a slot and send the payment details plus a Zoom link. AED 49, confirmed before you pay.
Fifteen minutes with a veterinarian. No Zoom account needed — the link opens on a phone, tablet or computer.
Some things simply cannot be assessed through a screen. A veterinarian needs to take a temperature, check hydration, listen to the chest and feel the abdomen — and none of that travels down a video call.
If you describe one of these on the call, the veterinarian will tell you straight away and help you arrange a home visit rather than talking round it. We would rather lose the AED 49 than have you feel reassured when your pet needs to be seen.
One flat fee. Nothing is added on top.
One flat fee for a 15-minute video call with a veterinarian. No house visit fee applies - AED 49 is the full cost. If your pet then needs to be examined, the home visit is booked and priced separately.
A video consultation is advice and triage. It is not a physical examination, and a veterinarian cannot diagnose your pet or prescribe medication from a video call.
If the veterinarian decides your pet needs to be examined, they will say so during the call and help you arrange a home visit or a clinic appointment.
The call is arranged and confirmed on WhatsApp before payment.
Our home visits cover Dubai and Sharjah, because a vehicle has to reach you. A video call does not, so this is the one service we can offer wherever you are.
Abu Dhabi, Al Ain, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah included. If the call ends with your pet needing a physical examination and you're outside Dubai or Sharjah, we'll tell you what to look for in a local clinic instead of pretending we can come to you.
Yes. A video consultation is a 15-minute video call with a veterinarian for AED 49, with no house visit fee on top. The call is on Zoom, which works normally in the UAE, and you do not need a Zoom account.
It is for advice rather than examination - deciding whether your pet needs to be seen, following up after a home visit, behaviour questions, travel paperwork, or going through test results you already have. The veterinarian cannot diagnose or prescribe medication from a video call.
Any time the answer depends on hands on the animal. Vomiting, diarrhoea, not eating, lethargy, limping, breathing changes, a lump or an injury all need a physical examination - temperature, hydration, listening to the chest and feeling the abdomen cannot be assessed over video.
If you describe one of these on the call, the veterinarian will tell you straight away and help you arrange a home visit instead.
Message us on WhatsApp and tell us what you would like to discuss. We confirm a time, send the payment details and a Zoom link, and you join at the agreed time.
You do not need a Zoom account and the link opens on a phone, tablet or computer. Zoom works normally in the UAE, unlike WhatsApp video calls.
Have your pet nearby in case the veterinarian wants to see something, along with any test results, medication packaging or vaccination records you already have.
House visits start from AED 99 depending on your location, and the visit fee is charged in addition to the services provided. A veterinary consultation is AED 150, and most vaccinations are AED 150 each.
Vaccination packages start from AED 450 and include the house visits. The full price list is on our services page, and the total for your appointment is always confirmed before it is booked.
Same-day appointments may be available depending on veterinarian availability, your location and the nature of the request. They are not guaranteed. Please contact Pet Lovers as early as possible to check availability.
Messages are answered according to veterinarian availability. Response times may vary, and the service is not monitored as an emergency hotline.
Pet Lovers is not a substitute for a fully equipped emergency veterinary hospital. Do not wait for a home visit if your pet has any of the following:
Proceed directly to the nearest emergency veterinary hospital. Do not delay emergency transport while waiting for a home-visit response. If you are unsure, message us with your pet's symptoms and we will advise whether a home visit is appropriate.
That is exactly what the AED 49 call is for. Fifteen minutes with a veterinarian, and an honest answer either way.
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